Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise, which is why we offer a 30-day return window for unworn and unwashed items. Please note that limited edition drops and digital media are final sale and cannot be returned.
Initiate Your Return
Visit our online return portal and enter your order number and zip code to start the process.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags remain attached and the packing slip is included.
Ship It Back
Affix the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing